And that's not because the company, surprised by the huge response, has recruited hundreds more staff to deal with demand.

Crusader has played its part after receiving many requests for help. Our sweet-talking to Carphone staff has reduced the waiting time for some of those left in limbo.

Retired RSPCA officer Ray Ruff, from Tunbridge Wells, Kent, is one who is now happily surfing. Ray signed up for the service in April.

A fault in his BT line was discovered but not rectified. Now engineers have removed a rogue filter inside the terminal.
"My patience nearly snapped as I waited for someone to come to fix it. I was sceptical that even Crusader could make a difference but you did. I'm online and it's marvellous, " says Ray.

Tricia Thom, from Formby, Merseyside, also waited several months for a TalkTalk modem before appealing to Crusader. But last week she said: "The modem has arrived and everything is working perfectly. Thank you."