She is highly impressed with staff at the Watford branch of the national store chain after they let her use an out-of-date voucher to help to buy a particular pram she wanted.

"I had a 10 per cent discount but could not use it because I was taken into hospital with complications during my pregnancy, " says Michele, from Potters Bar, whose first baby Jessica is now two months old.

When Michele finally managed to get to the store, months later, the £300 Trenton buggy that she liked was also out of stock.

"I told them I thought I would probably not be allowed to use the voucher but the manager was absolutely fine, " explains Michele.

"They also went out of their way to track down the product I wanted. I cannot praise them enough."