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Wednesday 3rd December 2008 Make us your HOME PAGE  What is RSS?
 
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ARTICLE SUMMARY

Faulty cooker leaves mum in a stew

A NEW £400 cooker failed to provide the culinary bliss for which mum Sylvia Mitchell was hoping.

HOTPOINT INDESIT COMPANY

24.09.08, 5:56pm

Hotpoint Indesit Company Fridge Freezer is the worst product I have ever bought in my life and there customer service team is the worst team I have ever dealt with. I bought FF187 Fridge freezer (£340) in dec 2006 it stopped working after 3 days... they had to replace it after 18 days, i didn’t ever get an apology for all the food which spoiled, over that we had to live without fridge for 18 days, it is an horrible experience.
To make things worst it stopped working after 1½ years. When I called them back they wanted me to pay £140 for the callout charges, when I asked about the guarantee of the product, they say there is no guarantee. The horrible thing is the customer service team is so horrible, you have to wait for at least 15 mins on the 087 premium number and every one I spoke to have a big attitude problem. They are not willing to help at all. I don’t blame them they might be getting hundreds of calls every day having sold such an unreliable products.
I got a call back from them only after sending an e-mail to the CEO of the company and they offered me to get it fixed for £75.
I have never seen such an unreliable product in my life with such a crap customer service and they are not cheap.
I would by nor suggest any product from Hotpoint or Indesit Company.

• Posted by: ukwonderboy • Report Comment

NO HELP OVER FAULTY COOKER

12.09.07, 9:18pm

Two years ago I bought an Indesit cooker, but it was useless. I wrote to Indesit and they sent out an engineer who stated there was nothing wrong - some engineer, the article just would not work properly. After months of trying to get a new one or my money back I chucked it on the local tip and bought a Beko, which is perfect.
I would not touch Indesit with a barge pole.

• Posted by: lorna69 • Report Comment

HOTPOINT / INDEST COMPANY

18.05.07, 5:08pm

They stink. After paying nearly £90 for a repair on my 20 month old fridge they have declared it irrepairable. They say their concessionary price relects the age of my fridge and what I have already spent with them. However using that logic then why is the combined price the same as what I can just go out and buy a new fridge for. It took a month from initially logging the call to get to this stage. Their service and customer care departments seem indifferent and my requests for a manager to call appear to have been ignored. Their repair invoice clearly states that repairs are guaranteed for 1 year and the whole appliance is guaranteed for 14 days after repair. The fridge failed the day it was repaired

• Posted by: MikeR • Report Comment

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SOMETHING NEVER CHANGES

09.05.07, 9:12am

Some companies especially large ones, in this case hotpoint will never change their policy and rather disregard their customers in an unbelievable manner.
However such companies all get scared when a complaint comes from a media member, this case being the express and they quickly "do something" about it.
I still don't forgive them for their "low" attitude to their paying customers.
Once again they acted only for fear of being smeared on a public platform....Shame to them !!

• Posted by: SAFFOS • Report Comment

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