Something never changes

Some companies especially large ones, in this case hotpoint will never change their policy and rather disregard their customers in an unbelievable manner.
However such companies all get scared when a complaint comes from a media member, this case being the express and they quickly "do something" about it.
I still don't forgive them for their "low" attitude to their paying customers.
Once again they acted only for fear of being smeared on a public platform....Shame to them !!

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