Hotpoint Indesit Company

Hotpoint Indesit Company Fridge Freezer is the worst product I have ever bought in my life and there customer service team is the worst team I have ever dealt with. I bought FF187 Fridge freezer (£340) in dec 2006 it stopped working after 3 days... they had to replace it after 18 days, i didn’t ever get an apology for all the food which spoiled, over that we had to live without fridge for 18 days, it is an horrible experience.
To make things worst it stopped working after 1½ years. When I called them back they wanted me to pay £140 for the callout charges, when I asked about the guarantee of the product, they say there is no guarantee. The horrible thing is the customer service team is so horrible, you have to wait for at least 15 mins on the 087 premium number and every one I spoke to have a big attitude problem. They are not willing to help at all. I don’t blame them they might be getting hundreds of calls every day having sold such an unreliable products.
I got a call back from them only after sending an e-mail to the CEO of the company and they offered me to get it fixed for £75.
I have never seen such an unreliable product in my life with such a crap customer service and they are not cheap.
I would by nor suggest any product from Hotpoint or Indesit Company.

User Comments / Have Your Say

The opinions and views expressed in the above comment are purely those of the writer and in no way reflect the opinions or views of the Daily Express website, the Daily Express newspaper or Northern And Shell Media Publications. We accept no responsibilty legal or otherwise for the accurancy or truth of this comment.