Disappointed customer

I bought a pair of these boots at the end of November last year costing me £199. I can't wear them to work because they are too casual, so save them for the weekend. I loved my boots, and looked after them never getting them wet. I was horrified after only 2 and a half months when I noticed a small hole on the top of my right boot by my big toe, on closer inspection the left boot had also softened by the big toe and was about to go. I have two other pairs of Uggs, one pair being over three years old and have never had the same problems. I took the boots back and they sent them to their head office, after 2 weeks they were not sure so sent on to Uggs. They said no fault with the boots, and that was over a week ago, it has now been almost a month and I still do not have the boots back and have been told that they will not replace them, which is what I have asked for. So I am nearly two hundred pounds down and no boots. I dont have long toe nails, in fact I am constantly told by my daughters that they are too short, so I know I have not 'punctured' the boots. I am at a loss as to what to do.

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